Keep Customers Onboard with Better Customer Experiences
With greater economic uncertainty and fierce competition, you need the right tools to create great customer experiences if you want to prevent customers from jumping ship and grow revenue. To do that, you need Contact Center.
Ride the Wave of Better Customer Communications
Our Contact Center solution helps you improve customer loyalty with affordable tools designed to help you easily manage customer interactions.
Reduce the tide of call volumes and improve satisfaction
Efficiently manage your crew’s time by deflecting incoming calls to text, webchat, and email or provide self-service options to help customers resolve their own requests or connect to the right employee to help.
Navigate to sunnier skies
Know exactly how to improve your customer experience using reports, dashboards, post-call surveys and AI-powered sentiment analysis.
Save your treasure with automated workflows
Show customers you care without burdening your crew or your budget. Use automated, two-way notifications, self-service options, and queued callbacks to let customers engage when it’s convenient for them.
Command the seas with one platform
Drive more employee productivity and better customer experiences using one application. Let frontline users easily collaborate with any employees to resolve customer inquiries then get back to collaborating for everything else.
All Your Business Communications on One Platform
Trim your sails with one platform for internal collaboration and customer communications. Watch this video to see it in action.
Customer Loyalty is the Key to Future Growth
Improve your customer experience with these great tools.
Keep customers onboard with these 6 best practices
Your business faces an ocean full of competitors who are ready to steal away your customers and, to be honest, it’s not hard to do. 80% of consumers have jumped ship to another brand following a single instance of poor customer service. If you want to keep growing your business, use these 6 best practices to keep your customers onboard.
Watch out for these hazards that may cause customers to jump ship
Businesses focused on improving their customer experience see revenues increase as much as 10-15% while also lowering the costs 15-20%, but it’s not without its hazards. Check out our infographic to learn what they are to ensure smooth sailing and high customer satisfaction.
We can help you get more done with Comprehensive Communications, IT Managed Services and Cybersecurity Solutions
Start exploring how Intermedia can help save you money, improve customer loyalty, and set your business up for greater success and growth. Fill out this form or give us a call.